General Privacy Policy

Last updated:

May 1, 2024

Outro Health USA. Outro Medical Group West.

  1. Introduction

Outro Health USA and Outro Medical Group West ("Outro," “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with our general privacy policy (“Privacy Policy”). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or mobile applications (collectively, our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through our mobile and desktop applications, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This Privacy Policy does not apply to information collected by:

  • Us, offline, including on any other website operated by us or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your option is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Section IX: “Changes to Our Privacy Policy”). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

  1. Children Under the Age of 16
    Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@outro.com. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Section VII: “ Your State Privacy Rights” for more information.
  1. Information We Collect About You and How We Collect It
    We collect several types of information from and about users of our Website, including information:
    • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("Personal Information");
    • About you, but individually does not identify you; and/or
    • About your internet connection, the equipment you use to access our Website, and usage details.
    • We collect this information: (A) directly from you when you provide it to us; (B) automatically as you navigate through our Website (information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies); and/or (C) from third parties, for example, our business partners.
  1. Information You Provide to Us
    The information we collect on or through our Website may include:
    • Information that you provide by filling in forms on our Website. For example, information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Website.
    • Records and copies of your correspondence (including email addresses), if you contact us.
    • Your responses to surveys that we might ask you to complete for quality assurance purposes.
    • Details of transactions you carry out through our Website. For example, you may be required to provide financial information before being scheduled to see an Outro-affiliated Provider.
  2. Information We Collect Through Automatic Data Collection Technologies
    As you navigate through and interact with our Website, we may use “cookies” and other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. A “cookie” is a small piece of data stored by your browser and used by web servers to remember your browser over time, including preferences and other information.
    Information we collect through automatic data collection technologies may include:
    • Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
    • Information about your computer and internet connection, such as your IP address, operating system, and browser type.

The information we collect automatically may include personal information. This information helps us improve our Website and deliver a better and more personalized online experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Recognize you when you return to our Website.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you configure your browser to reject cookies, you may disable some of the features of our online services. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Website.

  1. Third-Party Use of Cookies and Other Tracking Technologies
    Some content or applications on our Website are provided by third-parties, such as our business partners, which may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
    We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from others, see  Section VI: “Your Options Regarding How Outro Uses and Discloses Your Information.”
  1. How We Use Your Information
    We use information that we collect about you or that you provide to us, including any personal information:some text
    • To present our Website and its contents to you.
    • To provide you with information, products, or services that you request from us.
    • To fulfill any other purpose for which you provide it.
    • To provide you with notices about your account, including expiration and renewal notices.
    • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
    • To notify you about changes to our Website or any products or services we offer or provide through our Website.
    • In any other way we may describe when you provide the information.
    • For any other purpose with your consent.

We may also use your information to contact you about products and services that may be of interest to you. If you do not want us to use your information in this way, please contact us at privacy@outro.com. For more information, Section VI: “Your Options Regarding How Outro Uses and Discloses Your Information.”

  1. Disclosure of Your Information
    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
    We may disclose personal information that we collect or you provide as described in this Privacy Policy:some text
    • To contractors, service providers, and other third parties we use to support our business.
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Outro’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Outro about our Website users is among the assets transferred.
    • To fulfill the purpose for which you provide the information.
    • For any other purpose disclosed by us when you provide the information.
    • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce and apply agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Outro, Outro’s customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  1. Your Options Regarding How Outro Uses and Discloses Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email stating your request to privacy@outro.com.
  • Promotional Offers from Outro. If you do not wish to have your contact information used by Outro to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to privacy@outro.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to Outro as a result of a product purchase, warranty registration, product service experience, or other transactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending us an email stating your request to privacy@outro.com.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

  1. Your State Privacy Rights
    State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.
    To appeal a decision regarding a request placed pursuant to the consumer rights described below, please contact us at privacy@outro.com.
    1. California
      If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice for California Residents.
      California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@outro.com.
    2. Utah
      Utah provides their residents with the right to:
      • Confirm whether we process consumers’ personal information.
      • Access and delete certain personal information.
      • Data portability.
      • Opt-out of personal data processing for targeted advertising and sales.
      • To exercise any of these rights, residents of Utah may email us at privacy@outro.com.
    3. Colorado, Connecticut & Virginia
      Colorado, Connecticut, and Virginia provide their residents with the right to:
      • Confirm whether we process consumers’ personal information.
      • Access and delete certain personal information.
      • Data portability.
      • Opt-out of personal data processing for targeted advertising and sales.
      • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
      • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
      • To exercise any of these rights, residents of Colorado, Connecticut, and Virginia may email us at privacy@outro.com.
    4. Nevada
      Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out rights may submit a request to our designated email address: privacy@outro.com.
  1. Data Security
    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
    The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
    Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
  2. Changes to Our Privacy Policy
    It is our policy to post any changes we make to this Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our Website home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.
  3. Contact Information
    If you have any questions or concerns about this Privacy Policy or our privacy practices, contact us at privacy@outro.com.

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